Website Privacy Policy
Effective Date: September 19, 2021
Last Updated: September 6, 2025
Kaafi Counseling, LLC (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website: https://www.kaaficounseling.com.
PROTECTED HEALTH INFORMATION (PHI) AND HIPAA
Because we are a healthcare provider, certain information you share with us may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).
- We will never request or require you to submit sensitive medical information through our public website.
- Do not use our website forms to share medical records, diagnoses, treatment notes, or other PHI.
- To request or transfer medical records, please contact us directly for a HIPAA-compliant Authorization for Release of Information form.
INFORMATION COLLECTION AND USE
We collect information about visitors to our website so that we can provide an experience that is responsive to our users’ and customers’ needs. We do not collect medical information or credit card information through our website and you do not need to give us any personal information in order to use our website.
- Our website may use forms in which you give us contact information (including your name, address, telephone number, and email address) so you can request information or support. We receive and store any information you enter on our website, or give us in any other way, including through email, telephone, or other communications within our client support services department.
- We may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, aggregated data relative to your Services, and responses to promotional offers and surveys. We may use or disclose aggregate information only where no individual is identified for a number of purposes, including: (a) Compiling aggregate statistics of usage for improving the web site; (b) Developing, maintaining and administering the web site; and (c) Following up on comments and other messages that you submit to us through the web site.
- We collect this information to improve our service, and to help us determine your individual needs so we may serve you better individually, as well as collectively.
- We will not sell, share, trade or otherwise use any information you provide unless you explicitly provide in writing permission for such use.
- If you require medical records information, you must request it from us directly via a Medical Records Release form.
Please note, to better safeguard your information, please do not include any credit card information in your electronic communication unless it is specifically required by us as part of Services or transaction fulfillment process sites, or our customer contact process. - This website and our Services may contain links to other websites. Unfortunately, we are not responsible for the privacy practices or the content of such sites.
We do not sell, rent, or trade your personal information.
SECURITY
This website has security measures in place to protect against the loss, misuse or alteration of the information under our control.
- If our website site allows you to enter sensitive information (such as a credit card number) on order firms, we encrypt the transmission of that information using secure socket layer technology (SSL).
- We may also at times provide information about you to third parties to provide various services on our behalf, such as providers who process credit card payments.
- We will only share information about you that is necessary for the third party to provide the requested service.
These companies are prohibited from retaining, sharing, buying, selling, storing or using your personally identifiable information for any secondary purposes. - Under Florida’s Information Protection Act (FIPA), in the event of a data breach involving your personal information, you will be notified in accordance with state and federal law.
- Despite safeguards, no online system is 100% secure. Please do not share sensitive or financial information via our website forms.
INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
- Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system and browser type.
- We may use a tool called “Google Analytics” to collect information about use of this website, such as how often users visit the website, what pages they visit when they do so, and what other sites they used prior to coming to this website.
- Google Analytics collects only the IP address assigned to you on the date you visit this website, rather than your name or other identifying information.
Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this website. This cookie cannot be used by anyone but Google, Inc. - Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
- The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.
- We use the information received from Google Analytics only to improve services on this website.
- We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this website is restricted by the Google Privacy Policy http://www.google.com/policies/privacy.
- You can prevent Google Analytics from recognizing you on return visits to this website by disabling the Google Analytics cookie on your browser.
THIRD PARTY SERVICES
We may use trusted third-party vendors and business associates (such as website hosting, scheduling platforms, or payment processors). These vendors are only provided the minimum information necessary to perform their services and are bound by confidentiality and data protection obligations.
We are not responsible for the practices employed by any websites or services linked to or from our site, including the information or content contained within them. When you use a link to go from our site to another website or service, our policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your information. If you are using a third-party website or service and you allow them to access your information, you do so at your own risk. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to this site.
PRIVACY POLICY FOR CHILDREN
Our Website is not intended for children under 13 years of age. In accordance with the Children’s Online Privacy Protection Act (”COPPA”), we will not knowingly collect any personally identifiable information from children under the age of thirteen (13). If you are under 13, we ask that you do not use or provide any information on this website or on or through any of its features/register on the Website or provide any information about yourself, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via our contact us immediately.
CORRECTING, UPDATING AND REMOVING PERSONAL INFORMATION
If we hold PHI about you as a client or patient, under HIPAA you have privacy rights. Please refer to our HIPAA Notice of Privacy Practices
- You may request to update or deactivate your website account information at any time, as applicable. You may also opt out of receiving non-clinical communications from us, such as newsletters, service updates, or promotional emails.
Requests to update, deactivate, or opt out can be made by:
__Using the “unsubscribe” link included in our emails,
__Adjusting your account settings (if available), or
__Contacting us directly at info@kaaficounselng.com or you may send mail to Kaafi Counseling, 1920 Palm Beach Lakes Blvd, Suite 210, West Palm Beach Florida, 33409. We will respond to your request for access or to modify or deactivate your information within thirty (30) days.
Please note that these rights and preferences apply only to information collected through our website (e.g., account details, contact information, communication preferences). This does not apply to your Protected Health Information (PHI). PHI is managed in accordance with HIPAA and other applicable privacy laws, and requests related to PHI must follow our Notice of Privacy Practices and HIPAA procedures.
LEGAL DISCLAIMER
COMPLAINTS AND REQUESTS
- Contact Kaafi Counseling, LLC directly at (561) 463-0884 or info@kaaficounseling.com
- File a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights at https://www.hhs.gov/ocr/privacy/hipaa/complaints.
POLICY UPDATES
Contact Us
Kaafi Counseling, LLC
1920 Palm Beach Lakes Blvd, Suite 210
West Palm Beach, Florida 33409
Phone: (561) 463-0884
Email: info@kaaficounseling.com